سياسة الشحن

In the circumstance where you are not satisfied with the quality or condition of our Goods, you may return the Goods within 3 days for a full refund of the purchase price less return shipping cost as per weight and volume. Goods returned must not be damaged and in original condition and must be returned with original packaging, in an unmarked and unused condition, unassembled.

All shipping charges are non-refundable.

Only collected items from QUESERA’S WAREHOUSE can be returned by customers to the same warehouse for exchange or refund. (FOR UAE)

QUESERA delivery team will pick & return good from your location and there will be return shipping cost as per weight and volume of each product. (FOR UAE)

Upon receipt of the Goods and subject to the terms of this Agreement, a refund will be issued within 5-7 Business Days.