Return Policy

OUR RETURN / PURCHASE POLICY

In the circumstance where you are not satisfied with the quality or condition of our Goods, you may return the Goods within 3 days for a full refund of the purchase price less return shipping cost as per weight and volume. Goods returned must not be damaged and in original condition and must be returned with original packaging, in an unmarked and unused condition, unassembled.

All shipping charges are non-refundable.

Only collected items from QUESERA’S WAREHOUSE can be returned by customers to the same warehouse for exchange or refund. (FOR UAE)

QUESERA delivery team will pick & return good from your location and there will be return shipping cost as per weight and volume of each product. (FOR UAE)

Upon receipt of the Goods and subject to the terms of this Agreement, a refund will be issued within 5-7 Business Days. 

 

CREDIT MAY BE RETURNED TO YOU ONLY IN THE FOLLOWING WAYS:

As store credit in your QUESERA account, with no expiry date

 As an exchange (as appropriate) for another item from QUESERA

 As a refund to your credit card (not valid for cash on Delivery orders)

It’s the customer responsibility to maintain all the original packing materials. All Good(s), must be returned with / in their original packaging failing which the order isn’t eligible for return. 

Upon request, our delivery team MAY assist to assemble the items on site. Should you require them to take with them the packaging materials after assembling, you will have given your acceptance of the goods delivered and shall then not be eligible for return.

All assembled items are not eligible for return.  

It is the Customer’s responsibility to ensure that returned items are returned safely. QUESERA takes no responsibility for lost Goods and the Customer will be solely liable for the shipment cost of the return.

Sofas and dining tables are none refundable/exchangeable once they are out of packing.

Refunds will be done only through the Original Mode of Payment 

  

DAMAGED & FAULTY RETURNS

Within 24 hours of receiving the products purchased, the product must be opened and checked by the customer (maintaining the original packing).

If any customer received a faulty or damaged item, QUESERA must be notified by official email to (SUPPORT@QUESERA.AE) upon receiving the goods and follow the correct returns policy as stipulated above.

As stipulated in the terms above, QUESERA must issue a return authorization, before customers are able to return the goods. Unauthorized returns will not be accepted.

As stipulated above, all returned products must be in their original condition and packaging, with all accessories. It should not be lost, changed, used or altered in any way, shape or form. It must also be unmarked and unassembled in any way.

Even if item is faulty or defected, packing must be maintained for return. QUESERA reserves the right to deduct 25% of the total product value if returned without packaging.  

 

CUSTOM MADE AND PRE-ORDERED RETURNS

Customized products items cannot be refunded for change of mind or exchanged. It is the customers responsibility to make sure that ALL custom made orders are 100% what they want.

Pre-Orders are usually delivered in the period specified in the item title. Some delays are expected on few occasions due to shipping line route change or delays in custom clearance. If that happen, customer have the right to ask for canceling the order and get full refund without claiming any extra compensation for the delay. 

 

CANCELLING YOUR ORDER

You are able to cancel your order if you decide that you no longer want to go through with your purchase and change your mind. All you have to do is let us know, and only if your goods have not already been dispatched, we will cancel your order and refund you. 

Please note as stipulated above this does not apply to custom-made and pre-ordered items.

Your order MUST be cancelled before the dispatch of goods. If the items have been dispatched and left, the shipping fees WILL NOT be included in the refund.

In the event of a customer order, which involves a special item(s) being produced by our manufacturers, refunds are not available, if the item(s) are already in production.

 

ITEMS SPECS 

We keep receiving new containers every months. New stocks from particular item may have very slight differences in colors or fixing technology from the previous patches. 

If Customer placed 2 orders in 2 different periods for the same item. Customer should expect some slight differences in color or textures as manufacturing technology keeps developing. 

Even if item is faulty or defected, packing must be maintained for return. QUESERA reserves the right to deduct 25% of the total product value if returned without packaging.  

Testimonials

★★★★★

We recently bought a luxury dinner set in Dubai from Quesera, and it complements our apartment beautifully. It’s perfect for family dining as well as special occasions. The set blends effortlessly with both contemporary and Middle Eastern interiors, making our dining experience feel truly special.

★★★★★

The collection of kitchenware Dubai by Quesera is fantastic! Ranging between the basic necessities and the customized kitchenware, it all seems high quality and well-designed. Being a first-time buyer, I found their variety to be trustworthy and suitable to the UAE families. Quesera is a supplier of kitchenware with which I can rely entirely.

★★★★★

I've tried so many options for of kitchenware Dubai, trust me, but most just didn't hold up. My old cookware would heat unevenly; my utensils would rust quickly and don't even get me started on the flimsy handles that I swear would snap right off mid cooking. Cooking every day had become a chore.

★★★★★

It was easy to shop luxury coffee tables online with the help of Quesera. All the things that I have bought appeared sophisticated and luxurious, and the workmanship is of high standards. I enjoy the way the high-quality materials are used to enhance the appearance of my living room. Quesera enabled me to shop luxuriously and made it really worth doing.

★★★★★

I have been using the glass salad bowls with lids by Quesera a couple of months now and I am truly impressed. They are of high quality and classy finish very fitting in our UAE kitchen. Whenever I use them, I am assured and confident of its quality and longevity. Quesera is a brand you really can trust!

★★★★★

I was searching for a luxury dinner set in Dubai because I host clients quite often, and presentation matters. The problem was, most sets I found either looked good but felt cheap, or were durable but lacked that premium finish.

Before Quesera, I had already gone through two dinner sets that chipped easily and lost their shine after a few uses. It was honestly embarrassing when hosting guests.

I decided to try Quesera's premium serveware and dinner set collection, and it completely changed the game. The craftsmanship is on another level - elegant, sturdy, and clearly made with high-quality materials like marble and metal finishes.

Their service also deserves a mention. The team made sure everything was delivered on time, perfectly packed, and in pristine condition. It felt like a luxury experience from browsing to unboxing. Now, hosting dinners actually feels like an experience rather than a stress point.

★★★★★

I was browsing for luxury coffee tables online to complete a client's living space, but finding something that balances design and durability was harder than I expected. Many options looked great in photos but felt cheap in reality or lacked that handcrafted finish.

I've had bad experiences before where furniture either scratched easily or lost its charm within months. So, I was honestly skeptical.

Then I discovered Quesera. While exploring their collection, I also picked up some of their premium home accessories and serveware to match the setup. The attention to detail is incredible - you can clearly see the artisan craftsmanship and quality materials they talk about.

What impressed me just as much was their service. Smooth browsing, easy checkout, and prompt delivery across Dubai. Everything arrived exactly as expected - no surprises, no compromises. It's rare to find a brand that delivers both aesthetics and reliability so well.

★★★★★

I was on the hunt for a modern style coffee table that actually matched my minimalist interior. Most options I found were either too basic or poorly made - unstable, easily scratched, or just not worth the price.

I've learned the hard way that low quality furniture might look good at first but doesn't last. That's exactly what I wanted to avoid this time.

While exploring Quesera, I ended up purchasing a coffee table along with some complementary home and kitchen accessories. What stood out immediately was the build quality and finish - clean design, solid structure, and materials that actually feel premium.

Their service made the experience even better. The delivery was fast, everything was securely packed, and the overall process was hassle-free. It's clear they focus not just on selling products, but on delivering a complete, high-quality experience. Definitely a brand I'd recommend if you care about both style and durability.

★★★★★

Home décor accessories UAE by Quesera are an aspiration to any homeowner like me with a luxurious home. The styles are modern but classic and every product gives my interior a luxurious feel. The hand-made work makes each of the accessories special and indeed enhances the atmosphere of my house in a special way. So if you are also looking for luxury home décor Dubai, then Quesera should definintly been checked out!