shipping and return policy

Our Return Promise

We want you to love every purchase from Casa Quesera. If you’re not satisfied, you may request a return within 14 days of delivery.

Returns are accepted if:

The item is in pristine, unused condition

All tags and packaging are intact

A valid receipt is provided

To initiate a return, contact info@quesera.ae or wats app us on +971585280039 .

Should your item arrive damaged, defective, or incorrect, kindly notify us upon receipt so we can resolve the matter swiftly.

To exchange a product, kindly return the original and place a new order once your return is approved.

Once your return is received and inspected, your refund will be issued to your original form of payment.

Refunds may take 10 to 45 business days, depending on your bank’s policies.

Delivered within 1–2 business days

Free Delivery services within UAE

Kindly ensure your contact information and delivery address are accurate to assure the fast delivery.

We offer international shipping tailored to your location and needs. To receive a shipping quote, email your item list to info@quesera.ae

Custom air or sea freight options are also available upon request. For further assistance, reach out to info@quesera.ae

Orders may be canceled within 24 hours of placement or prior to dispatch. Refunds are issued to the original payment method.

Please allow up to 45 days for the transaction to reflect, depending on your bank.